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 General Information

WHAT IS MA NANNY & MOI SUBSCRIPTION BOX ?

Each month’s box is unique, oriented toward a particular theme. You’ll never receive the same box twice.

DO YOU OFFER A STUDENT DISCOUNT ?

Unfortunately, we don’t offer student discount on our subscription boxes.

CAN I GIFT A SUBSCRIPTION BOX TO A FRIEND ?

Yes, you can! If you opt to gift Ma, Nanny & Moi to someone please ensure the shipping address is theirs and not your own. If you’d like to turn auto renewal off or let the lucky recipient know they’ve got a box on the way tick ‘This is a gift’ on the checkout page. Enter the recipient’s name and email (if you want them to be notified) and if you’d like auto renewal turned off make sure ‘Automatically renew this subscription’ is un-ticked (tick this if you want it to renew at the end of each term).

 

I'VE MISSED THE DEADLINE FOR THIS MONTH’S BOX; CAN I STILL RECEIVE THIS MONTHS BOX ?

Unfortunately, if if a box has not been ordered by the month deadline (for those not on a subscription plan) Ma Nanny&Moi will not be able to offer that month’s box due to limited stock. However you will be able to get the next month’s box as long as you order in the last ten days of the month.

HOW CAN I CONTACT MA, NANNY & MOI ?

If you need to get in touch, our Customer Service team are here to help and resolve your query. Our team will ensure your query reaches the right team if it’s not something they can resolve for you. 

Please follow the steps below:

1. Send an email to contact@manannyetmoi.com

2. Provide as much information as possible (e.g. Your order number and registered email with Ma Nanny & Moi), so our team can help you straight away.

3. Once we’ve received your query, the relevant team will get back to you as soon as possible. During busy times, this may take a little longer.

4. Your query will always be passed to a team that can help, so rest assured that you’re contacting the right team.

 

Billing

WHAT PAYMENT METHODS DO YOU ACCEPT ?

We accept Visa, Mastercard, Maestro, Amex and PayPal. 

MY CARD WAS DECLINED ?

Please make sure you have sufficient funds available in your account, if so then your bank may be rejecting the payment to us, if this is the case, you’ll need to give your bank a ring and ask them to authorise the payment to us. The system will automatically attempt to take the payment again the following day. If you are worried your renewal has not been processed, please contact us

WHEN WILL MY PAYMENT METHOD BE BILLED EACH MONTH ?

Your card (or PayPal Account) will be billed on the first day of each month (or the first working day should that date fall on a weekend or public holiday). If you prepay for your box for 3, 6 or 12 months you will pay upfront for the cost. However, upon expiry of your subscription you will then be billed on the first of your new renewal month.

 

HOW DO I PREVENT MY SUBSCRIPTION FROM AUTO RENEWING ?

To prevent your subscription from auto renewing you must make sure you cancel your subscription before the next billing date of your plan. You must make sure to cancel your subscription by the 1st of the month, this must be prior to the billing date and not on the 1st of the month, otherwise you will find that payment may have already been taken, meaning the subscription has successfully renewed. Cancelling your subscription does not affect your current month’s boxes.
The team will honour cancelling any future renewals for you. However, we will not automatically issue a refund unless requested in your email.
Unfortunately, if contact is made after the 1st of the month, we are unable to cancel the renewal which has been applied to the current subscription. This is simply due to the fact the warehouse would have already processed your box and it will be ready for dispatch. We can however, assist with cancelling your next renewal due.

HOW DO YOU WORK OUT THE EXCHANGE RATE ?

We use a 3rd party system that checks the latest forex rates every day to give you an accurate as possible converted price for your local currency so you know how much you’ll be spending. All prices are approximate as a result of how much exchange rates can fluctuate. 

All purchases from manannyetmoi.com are billed in GBP (£), local currency prices are shown as an approximation only and purchases will not be billed in these currencies.

Refer A Friend

WHAT IS REFER A FRIEND ?

Refer a friend is our way of allowing you to gain something from referring your friends to our subscription service. For every 2 friends you get to sign up and subscribe you will be rewarded with one month’s box subscription absolutely free. The best part is that there’s no limit, refer 2 friends and then another 3 and you’ll get another box for free.

HOW DOES ‘REFER A FRIEND’ WORK ?

You’ll get a free box for every 2 friends you refer to Ma Nanny & Moi Box, the best part is that there’s no limit, refer 2 friends and then another 2 and you’ll keep getting boxes for free.

You’ll need an account with us to start referring friends (this means you’ll need to have purchased a subscription with us previously, if you don’t have one you can get one here). If you already have an account with us login here

Once logged in you’ll see the ‘Refer a friend progress tracker’ which tracks your progress towards your referrals. Click on the ‘Refer More Friends’ button. You can now invite your friends via Email, share your link on Facebook or Twitter or just send them your direct referral link (which is connected to your account).

Remember that your friends must follow your referral link and purchase at least one subscription (either a month to month, 3, 6 or 12 month prepay) for you to receive your referral. You’ll receive an email for each referral you get and when you reach the referral goal of 2 people. 

Please Note: Adblocker Software may prevent your referrals from being registered due to the way adblocker blocks some cookies. T to avoid this happening please ensure Adblocker is not running on manannyetmoi.com or is disabled completely

WHAT IS THE REFER A FRIEND PROGRESS TRACKER ?

The ‘REFER A FRIEND’ progress tracker will help you track your referrals and progress towards a free box. The ‘REFER A FRIEND’ progress tracker can be found on your account homepage when you’re logged in, to login click here.

 

Once you’ve reached 2 referrals you can carry on referring more friends, there are no maximum referral limit, as soon as you refer another person the referral tracker will reset again.

WHAT SHOULD I DO IF I DON'T RECEIVE MY FREE BOX OR IF THERE IS ANOTHER PROBLEM ?

We’re sorry you’ve not received your free box, there could be a few reasons why:

– You do not have an active subscription on your account, in order for the free box to be automatically applied you need an active subscription on your account.

– You have a prepaid subscription, boxes will automatically be added onto your prepaid subscription at the end, e.g. if you’ve got a 12 month subscription and you’re 3 months in and meet the referral goal you free box will be added to the end of your subscription and you’ll receive it after the 12 months are up (on month 13 in this example).

– Your referral did not follow your referral link, they must follow your referral link in order for the referrals to count. 

– You have not met the referral goal, you need to refer 2 friends in order to receive a free box, when you do this, you’ll get an email confirming this. 

If any of the above are true or you need help getting your free box please contact us here.

 Managing Your Subscription

CAN I HAVE MORE THAN ONE SUBSCRIPTION ON MY ACCOUNT ?

Yes, you can have as many subscriptions on your account as you want. These can all be managed easily within your account settings.

 

I ENTERED MY INFORMATION INCORRECTLY, CAN I CHANGE IT ?

You can change most things on your subscription by simply logging into your account and editing accordingly.

HOW DO I CANCEL MY SUBSCRIPTION ?

You can simply cancel your subscription by logging into your account, all you need is your email address and password to access. Once logged in, you can edit and deactivate this.

 

DO YOUR SUBSCRIPTIONS AUTOMATICALLY RENEW ?

Yes, all our subscriptions automatically renew (excluding gift subscriptions where you’ve chosen to not auto-renew) on the first of every month, this way you don’t have to go through the trouble of manually paying each month.

Please Note: Prepaid subscriptions will also renew in the same way however instead of every month it will be either every 3, 6 or 12 months. Prepay subscriptions renew for same amount of time you prepaid for (e.g. a 6 month prepay will renew for another 6 months).

I'VE CANCELLED MY SUBSCRIPTION BUT I WANT TO RE-ACTIVATE IT. HOW ?

Simply login in to your account and under ‘Your Subscriptions’ your previously cancelled subscriptions will appear, click re-activate and your chosen subscription will then be reactivated and subscribed to the next available subscription box, if you need any further assistance with this please get in touch with us

I'VE CHANGED MY MIND ABOUT A BOX AFTER I'VE SKIPPED IT, WHAT DO I DO ?

Unfortunately, once a box has been skipped the system will not allow you to unskip that particular edition, the only way around this would be to purchases a brand-new subscription and start again if you’d really like that particular month’s box which was skipped initially.

 

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    Ma Nanny&Moi Box